Last Updated: 12 December 2025
Terms and Conditions
These Terms and Conditions govern your use of Ratemydateni’s services, website, and events. By purchasing a ticket or attending an event, you agree to be bound by these Terms.
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Email: info@ratemydateni.com
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Phone: 07375 643492
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Website: Ratemydateni.com
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SECTION 1
INTRODUCTION
These Terms and Conditions (“Terms”) govern your use of Ratemydateni’s services, website, and events. By purchasing a ticket, attending an event, or using our website, you agree to be bound by these Terms. **Please read these Terms carefully before making a purchase.** Ratemydateni (“we”, “us”, “our”) operates speed dating and singles events across Northern Ireland.
Contacts
📧 Email: info@ratemydateni.com
📞 Phone: 07375 643492
🌐 Website: ratemydateni.com
SECTION 2
ACCEPTANCE OF TERMS
By:
- Purchasing a ticket through our website or third-party platforms
- Attending any of our events
- Using our website or services
You acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy.
⚠️ If you do not agree with these Terms, do not purchase tickets or attend our events.
SECTION 3
ELIGIBILITY
Age Requirement
You must be 18 years or older to attend our events.
By purchasing a ticket, you confirm that you are at least 18 years old. We reserve the right to request photo identification at any event. Anyone unable to prove they are 18 or older will be refused entry without refund.
Age-Specific Events
Some events specify age ranges (e.g., “Age 25-35”, “Age 40-55”). By purchasing a ticket for an age-specific event, you confirm you fall within the specified age range. We reserve the right to refuse entry to anyone outside the stated age range without refund.
Geographic Restrictions
Our events are primarily held in Northern Ireland. By purchasing a ticket, you acknowledge that you are able to attend the event at the specified location.
Attendance Frequency
To ensure a varied experience for all participants, we limit how often individuals may attend events.
Individuals may:
- Attend a maximum of 3 events within any 6-month period in the same location
- Not attend more than 2 events in a row without a break of at least one event cycle
This helps keep our events fresh and maximises opportunities for meaningful connections for all attendees.
Mutual Matching & Attendance Review
Our events work best when there’s potential for mutual connection. If an attendee has attended 3 or more events without receiving any mutual matches, we may:
- Reach out to offer feedback or suggestions
- Recommend a break before attending further events
- Suggest alternative event formats that may be a better fit
This policy applies equally to all attendees and is based solely on matching outcomes, not personal characteristics.
Our Commitment
We want everyone to have a positive experience. If our events aren’t working for you, we’re happy to discuss other options, provide a refund for unused tickets, or suggest resources that might help.
SECTION 4
TICKET PURCHASE AND PAYMENT
Ticket Types
We offer various ticket types:
- Standard Tickets: Include all speed dating rounds and match results
- Premium Tickets: Include additional features (second chance, ticket protection, familiar faces feature)
All features and inclusions are clearly stated at the time of purchase.
Pricing
All prices are displayed in British Pounds (£) and include any applicable taxes. Prices may vary by event, date, and ticket type.
Payment Methods
We accept:
- Credit and debit cards (via Stripe)
- PayPal
- Third-party ticketing platforms (Eventbrite, Skiddle, TicketSource)
Payment is required in full at the time of booking. Your ticket is not confirmed until payment is successfully processed.
Payment Processing
Payment information is processed securely through our payment providers. We do not store your full card details. Please review the privacy policies of our payment processors:
Confirmation
Upon successful payment, you will receive:
- Immediate order confirmation email
- Ticket confirmation with event details
- Pre-event reminder emails (typically 48 hours before the event)
Please check your spam/junk folder if you don’t receive confirmation within 10 minutes.
Gender Selection
When purchasing tickets, you must select the correct gender option (Male/Female). This ensures we maintain balanced numbers at our events. Purchasing the wrong ticket type may result in being turned away without refund.
SECTION 5
REFUNDS AND CANCELLATIONS
⚠️ Important: No Refunds Policy
ALL TICKET SALES ARE FINAL. WE DO NOT OFFER REFUNDS FOR ANY REASON.
No Refunds Policy
This includes but is not limited to:
- Change of mind
- Illness or medical emergencies
- Travel disruptions
- Work commitments
- Personal circumstances
- Weather conditions
- Any other reason
By purchasing a ticket, you acknowledge and accept this no-refunds policy.
Ticket Transfers
Ticket holders can transfer their ticket to another person only with out approval and with the following conditions:
- The new attendee must meet the age requirements
- The new attendee must be the correct gender for the ticket purchased
- You must notify us of the transfer at least 24 hours before the event
- Email info@ratemydateni.com with both names and the new attendee’s contact details
- Ticket transfers are subject to availability and our approval
Note: We cannot guarantee that transferred tickets will maintain the same match results, as matching is based on in-person interactions.
Premium Ticket Protection
Premium Ticket holders receive ticket protection, which allows you to:
- Transfer your ticket to a future event if you cannot attend
- Move your booking once without penalty
- Must provide notice by the end of the day before the event
- Subject to availability at alternative events
- Alternative event must be of equal or lesser value
To use ticket protection, email info@ratemydateni.com at least 48 hours before your scheduled event.
Event Cancellations by Us
If we cancel an event (due to insufficient numbers, venue issues, or other circumstances):
- You will receive a full refund or transfer to another event (your choice)
- We will notify you as soon as possible (typically 48 hours before the event)
- We are not liable for any travel, accommodation, or other expenses incurred
Event Changes
We reserve the right to:
- Change event venues (with reasonable notice)
- Modify event formats or activities
- Adjust start times (with notice)
- Make other reasonable changes to improve the event experience
We will notify ticket holders of significant changes via email. Minor changes (e.g., slight timing adjustments) do not entitle you to a refund.
SECTION 6
EVENT ATTENDANCE
Check-In Requirements
When attending an event, you must:
- Arrive during the stated arrival time (typically 15-30 minutes before start)
- Bring valid photo identification (passport, driver’s license, or national ID)
- Check in with our event staff before entry
- Wear appropriate attire as specified for the event
Late arrivals may be refused entry without refund.
Dress Code
Most events specify “Smart Casual” dress code. This means:
- No sportswear or gym clothes
- No flip-flops or beach sandals
- No offensive or inappropriate clothing
- Neat, clean, and presentable appearance
We reserve the right to refuse entry to anyone not meeting the dress code.
Event Format
Our standard speed dating format includes:
- Multiple short dates (typically 4-5 minutes each)
- Opportunity to meet 10-20+ people (depending on attendance)
- Drinks breaks for mingling
- Match cards to indicate interest
- Hosted facilitation by our staff
Exact formats may vary by event. All details are provided before the event.
Match Results
After the event:
- You submit your match preferences via match cards
- We process mutual matches (where both people expressed interest)
- Match results are emailed within 24 hours
- You will receive contact information for your mutual matches only
Important: Match results are only provided to ticket holders who attended the event. No-shows do not receive match results.
SECTION 7
CONDUCT AND BEHAVIOR
Expected Behavior
By attending our events, you agree to:
- Treat all attendees, staff, and venue personnel with respect
- Engage genuinely in conversations during dates
- Not harass, intimidate, or make anyone uncomfortable
- Respect personal boundaries and consent
- Follow instructions from event staff
- Consume alcohol responsibly (if applicable)
- Not disrupt the event or other attendees’ experiences
Prohibited Behavior
The following behaviors are strictly prohibited:
- Harassment of any kind (sexual, verbal, or physical)
- Discrimination based on race, religion, gender, sexual orientation, disability, or any protected characteristic
- Aggressive, threatening, or violent behavior
- Excessive intoxication or drug use
- Inappropriate physical contact without consent
- Taking photos/videos of other attendees without their permission
- Attempting to obtain contact information outside the official match process
- Fraudulent representation (lying about age, relationship status, etc.)
- Disruptive or disrespectful conduct
Consequences of Misconduct
If you violate these conduct rules:
- You will be immediately removed from the event without refund
- You may be banned from future events
- We may report serious incidents to authorities
- You will not receive match results
- We reserve the right to share information about misconduct with other event organizers
Safety Concerns
If you feel unsafe or witness concerning behavior:
- Immediately notify our event staff
- We will take appropriate action to ensure your safety
- All reports are taken seriously and handled confidentially
SECTION 8
LIABILITY AND DISCLAIMERS
Venue Liability
Events are held at third-party venues. We are not responsible for:
- Venue safety or security
- Food and beverage quality
- Venue facilities or amenities
- Actions of venue staff or other patrons
Personal Belongings
We are not responsible for:
- Lost, stolen, or damaged personal items
- Valuables left unattended
- Items left at venues after events
Please keep your belongings with you at all times.
Health and Safety
By attending our events, you confirm that:
- You are in good health and able to participate
- You do not have any contagious illnesses
- You will inform staff of any medical conditions that may require assistance
We are not liable for health issues or injuries that occur at events, except where caused by our negligence.
SECTION 9
MATCH SERVICES
How Matching Works
Our match service operates as follows:
- You meet people at the event through speed dating rounds
- You indicate interest on match cards
- We process cards after the event to identify mutual matches
- Match results are emailed within 24 hours
Information Shared
When there’s a mutual match, we share:
- First name
- Email address
- Any additional information you provided on your match card
By attending our events, you consent to this information sharing with mutual matches.
Your Responsibility
Once you receive match information:
- You are responsible for your own communications
- We are not responsible for how matches interact after the event
- Respect boundaries if someone doesn’t respond or declines further contact
- Report any concerning behavior to us
No Guarantees
We do not guarantee:
- Any specific number of matches
- That you will match with anyone
- The accuracy of information provided by other attendees
- The outcome of any connections made at our events
SECTION 10
PREMIUM FEATURES
Second Chance Feature
Premium ticket holders can:
- See who expressed interest in them (even non-mutual matches)
- Update their match selections after the event
- Reconsider anyone they initially passed on
Ticket Protection
Premium ticket holders can:
- Move their booking to another event once without penalty
- Must provide notice of not being to attend by midnight of the day before the event
- Subject to availability
- Alternative event must be equal or lesser value
Familiar Faces
Premium ticket holders can:
- See how many attendees they’ve met at previous events
- Helps avoid attending events with many repeat attendees
- Information provided before the event when possible
SECTION 11
LIMITATION OF LIABILITY
Service “As Is”
Our events and services are provided “as is” without warranties of any kind, express or implied.
What We’re Not Liable For
We are not responsible for:
- The conduct or actions of attendees during or after events
- Relationship outcomes or romantic success
- Accuracy of information provided by other attendees
- Emotional distress or disappointment
- Third-party services (venues, transportation, etc.)
- Loss or damage to personal property at events
- Injuries occurring at events (except where caused by our negligence)
- Force majeure events (natural disasters, pandemics, etc.)
Maximum Liability
To the fullest extent permitted by law, our total liability for any claims arising from your use of our services shall not exceed the ticket price you paid.
Statutory Rights
Nothing in these Terms excludes or limits our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any other liability that cannot be excluded by law
Your statutory consumer rights are not affected by these Terms.
SECTION 12
INTELLECTUAL PROPERTY
Our Content
All content on our website and in our events (including text, graphics, logos, images, and format) is our property or used with permission. You may not:
- Copy, reproduce, or distribute our content
- Use our branding without permission
- Create derivative works based on our materials
User-Generated Content
If you submit content to us (reviews, testimonials, feedback):
- You grant us a non-exclusive, royalty-free license to use it
- You confirm you have the right to share the content
- We may use it for marketing and promotional purposes
SECTION 13
PRIVACY AND DATA PROTECTION
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
Key points:
- We collect personal information for event management and match services
- We share your information with mutual matches
- We use your data for marketing (you can opt out)
- You have rights under UK GDPR
Please read our full Privacy Policy at: https://ratemydateni.com/privacy-policy
SECTION 14
THIRD-PARTY TICKETING PLATFORMS
If you purchase tickets through third-party platforms (Eventbrite, Skiddle, TicketSource):
- You are also subject to their terms and conditions
- Their refund policies may differ from ours (but our no-refunds policy still applies)
- Contact the platform directly for booking/payment issues
SECTION 15
AMENDMENTS TO TERMS
Right to Modify
We reserve the right to update these Terms at any time. Changes will be posted on our website with a new “Last Updated” date.
Notification
For significant changes, we will:
- Email registered users
- Post a notice on our website
- Provide reasonable notice before changes take effect
Your Acceptance
Continued use of our services after changes constitutes acceptance of the updated Terms. If you don’t agree with changes, you must stop using our services.
SECTION 16
TERMINATION
Our Right to Terminate
We reserve the right to:
- Refuse service to anyone
- Ban individuals from future events
- Cancel bookings for misconduct or fraud
- Terminate accounts for Terms violations
Effect of Termination
Upon termination:
- You lose access to all services
- No refunds will be provided
- Outstanding matches or bookings are void
- We may retain your information as required by law
SECTION 17
DISPUTE RESOLUTION
Informal Resolution
If you have a complaint or dispute:
- Contact us at info@ratemydateni.com
- We will attempt to resolve the issue within 14 business days
- We aim to reach an amicable solution
Governing Law
These Terms are governed by the laws of Northern Ireland and the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of the courts of Northern Ireland.
Alternative Dispute Resolution
If we cannot resolve a dispute informally, you may use the Online Dispute Resolution platform provided by the European Commission: https://ec.europa.eu/consumers/odr
SECTION 18
GENERAL PROVISIONS
Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Ratemydateni.
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.
No Waiver
Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.
Assignment
You may not assign or transfer your rights under these Terms. We may assign our rights and obligations to another entity.
Force Majeure
We are not liable for failure to perform due to circumstances beyond our reasonable control (natural disasters, pandemics, government restrictions, etc.).
SECTION 19
CONTACT INFORMATION
For questions about these Terms or our services:
Ratemydateni
📧 Email: info@ratemydateni.com
📞 Phone: 07375 643492
🌐 Website: ratemydateni.com
We aim to respond to all inquiries within 5 business days.
SECTION 20
ACKNOWLEDGMENT
By purchasing a ticket or attending our events, you acknowledge that:
✓ You have read and understood these Terms
✓ You agree to be bound by these Terms
✓ You understand and accept our no-refunds policy
✓ You consent to photography and information sharing as described
✓ You are at least 18 years old
✓ You will conduct yourself appropriately at our events
Thank you for choosing Ratemydateni!
We look forward to helping you make meaningful connections.
© 2025 Ratemydateni. All rights reserved.
